TMS Wins More Awards Than Any Other Automaker in Vehicle Dependability Study
Toyota Motor Sales captured seven segment awards, the most of any automaker in the 2011 J.D. Power and Associates Vehicle Dependability Study. Toyota had five first-place finishes: 4Runner, Prius, Sienna, Tacoma and Tundra. Lexus had one: RX. Scion had one: xB.
Among nameplates, Lexus ranked second and Toyota ranked fifth. Both brands moved up one slot in the annual rankings, which measure owner satisfaction with their vehicles in the past 12 months after three years of ownership. The rankings are based on the number of problems reported per 100 vehicles. The lower the number of reported problems, the higher the ranking.
Lexus owners surveyed reported 109 problems per 100 vehicles, improved from 115 last year, while Toyota owners reported 122 problems, improved from 128 last year. Both ranked well above the industry average of 159 problems per 100 vehicles as well as above the premium average of 141 problems per 100 vehicles. Scion moved up to 22nd from 30th, with 166 problems, an improvement 201 last year.
Lincoln ranked first with 101 problems per 100 vehicles. Hyundai ranked 10th, Honda, 11th; Ford, 12th; Chevrolet, 16th.
